Yellowstone Big Rock Inn

Great stay here. The room was good and the kitchenette was of great use to make some baby food and morning breakfast. Location is EXCELLENT in Gardiner and close to grocery store and the park entrance. The service was OK though. My main gripe was that the hotel did not get in touch with me re: their unavailability after 10pm for late check-ins. I happened to see that they are unavailable after 10pm last minute on my reservation and immediately tried calling in, but they were gone for the day by then (causing me anxiety for the next couple of hours). They did leave me check-in info in the envelope on the front reception door and I was indeed able to self check-in smoothly that night, but it did cause me unnecessary stress for couple of hours, which I think could've been avoided by better communication from their side. Firstly, most motels/hotels have 24-hrs front desk service (hence it's not a natural thing one would remember to check w/ hotel from your side) , but the the ones that do take off for the night, ought to communicate to the guests as a courtesy. Agreed that most would indeed leave an envelope with your name for late check-ins, but that little bit of communication really does make a difference in making the guests comfortable and avoid any anxiety/nasty surprises later (and in fact the next hotel we stayed in West Yellowstone did exactly that by reaching out to us re: late check-in, making us comfortable, and I really appreciated it). Hopefully, this feedback helps them improve on that in the future :) Everything else was good and I would stay here again next time (but this time I will call in from my side just to be sure ;) )